Privacy policy.
PRIVACY POLICY
This privacy policy (“Privacy Policy”) sets out how Bonju Wellness Pty Ltd trading as Bonju Pilates (ABN 34 671 675 068) and its related entities (“Bonju Pilates” or “we”) upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy for Bonju Pilates lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can assess the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from Bonju Pilates.
Bonju Pilates may change this Privacy Policy from time to time by updating this page. This Privacy Policy is effective from 1 July 2024.
What we collect
Bonju Pilates may collect the following information:
Name
Contact information including email address and mobile
Date of birth
Emergency contact person
Bank account and/or credit card details
Payment history
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Sensitive information*
For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to qualifications and experience
For franchisee application purposes, the above as well as financial capacity and residential status.
An individual is not obliged to provide their personal information to Bonju Pilates however, without certain information from an individual it may not be possible for Bonju Pilates to provide its products and/or services to the individual.
How Bonju Pilates collect and hold your personal information
Where possible, Bonju Pilates will generally collect your personal information directly from you. Bonju Pilates may also collect personal information from the Bonju Pilates Booking System (powered by Momence), Bonju Pilates’ centralised online booking system, when you purchase Bonju Pilates classes, or other lead sources online such as our website, facebook account and/ or instagram.
Bonju Pilates may also collect personal information from you via their website www.bonjupilates.com.au (“Bonju Pilates website”), promotional activities, competitions and events. Also from other directly related companies and, if there is prior consent, from organisers of the events Bonju Pilates’ sponsor.
Sensitive Information
For the purposes of this Privacy Policy, sensitive information means the information a member has disclosed to Bonju Pilates about their physical and mental health and well being.
Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Bonju Pilates, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.
The types of sensitive information generally collected by Bonju Pilates include information relating to:
Your health
Your weight and body measurement
Your medical history
Whether you smoke or are pregnant
Whether you are on any medication
Other health related information that is necessary to properly advise you about fitness training.
What we do with the information we gather
Bonju Pilates will only use and disclose your personal information so we can provide you with the services you have requested as well as for the following directly related secondary purposes:
Managing your account with Bonju Pilates
To improve our products and services
Send promotional emails and sms (short message services) to you about new products, special offers or other information which we think you may find interesting using the email address or mobile number that you have provided**
Contact you for market research purposes. We may contact you by email, phone, fax or mail.**
To customise the Bonju Pilates website according to your interests
We may provide your information to our third party partners for marketing or promotional purposes provided we first have your consent
Assessing your employment application and reference checking
Assessing your franchisee application and reference checking.
Bonju Pilates will never sell your information.
Who will Bonju Pilates disclose your information to?
Bonju Pilates may disclose your personal information to third parties for which it collects it. That is, generally, Bonju Pilates will only disclose your personal information to third parties for the purpose of providing Bonju Pilates classes and products to you or other directly related secondary purposes as set out above. Bonju Pilates may otherwise disclose your personal information with your consent or if it is required or authorised by law.
Bonju Pilates may disclose your personal information to third party services providers overseas. All Bonju Pilates System servers are located within Momence and a distributed cloud infrastructure. However, where your personal information is disclosed to an overseas recipient, we will also take adequate measures to ensure that your personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above. By providing Bonju Pilates with your personal information, you consent to this disclosure of your personal information.
Marketing
Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time you may opt out of receiving this marketing material by contacting Bonju Pilates by contacting Bonju Pilates via email or in app messaging. Your consent to receiving this information will remain current until you notify Bonju Pilates otherwise.
Security
We are committed to ensuring that your information is secure. In order to prevent loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to Bonju Pilates via e-mail.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve the Bonju Pilates website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
We also use Google cookies for remarketing to advertise online.
How does our remarketing activity affect you?
When you visit the Bonju Pilates website, our web server will drop a cookie on your browser
If you leave the Bonju Pilates website to visit another website which is part of the Google network, you may be served our ad
The remarketing cookie will be valid for 30 days.
You can remove our remarketing cookie by deleting your Internet browsing history and clearing your cookies. This can be done through the tools/settings function of your Internet browser.
Overall, cookies help Bonju Pilates provide you with a better Bonju Pilates website, by enabling Bonju Pilates to monitor which pages you find useful and which you do not. A cookie in no way gives Bonju Pilates access to your computer or any information about you, other than the data you choose to share with Bonju Pilates.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Bonju Pilates website. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings. Alternatively you can opt out of a third-party vendors use of cookies by visiting the Network Advertising Initiative opt out page.
Links to other websites
The Bonju Pilates website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Right of Access and Storage
You may request access to personal information including your credit card information we hold about you by contacting the Privacy Officer at the following address: 1/12 Eddie Road, Minchinbury NSW 2770.
Where we hold information that you are entitled to access, we will endeavor to provide you with suitable range of choices as to how access is provided (e.g. email or mailing it to you). A fee may be charged to cover the cost of retrieval.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it.
Bonju Pilates will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your personal information after your relationship with Bonju Pilates has expired. In this case your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
Questions and Complaints
For further information regarding this Privacy Policy or to make a complaint about the steps taken by Bonju Pilates to protect your personal information or privacy, please contact Bonju Pilates’ Privacy Officer at management@bonjupilates.com.au or calling 0432 052 677.
We will investigate any complaints received in writing and do our best to resolve them as soon as possible.
If you are not satisfied with the result of your complaint to Bonju Pilates, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au